Shipping policy
Shipping Policy
Free U.S. Expedited Shipping for orders over $99.
Free U.S. Standard Shipping for orders over $49.
Orders are shipped from either the U.S. warehouse or the European warehouse. The recipient is responsible for any additional import or customs fees (depending on the destination country).
Expedited: 3-day shipping (within the U.S. only)
Standard: 3-7 days (9 zones*)
Orders placed before 12:00 pm EST will be shipped the same business day
Please note that international orders may take 4-6 weeks to arrive
Details
Estimates are business days, shipping times may vary.
Dr. Pen ships daily.
Once the item is posted, the transaction will be marked as "shipped" and you will be notified by email. If you have any questions about your order, please contact our customer support team.
The above timeframes are for reference only. Shipping times are subject to stock availability and do not include clearance/customs delays.
Zone 9
Puerto Rico, Guam, Hawaii, Alaska, Greenland, Virgin Islands, PO Boxes, APO/FPO/DPO
Orders received before 12pm ET will ship the same business day
Maximum weight 20 lbs
3-day delivery is not available in Zone 9
Overseas Purchases
For overseas purchases, customers are responsible for complying with all laws and regulations of the country of shipment. Prior to purchase, customers must ensure that the merchandise can be legally imported, and import duties and taxes may apply. We have no control over any additional customs fees or documentation required, and cannot predict what they may be. As customs policies vary from country to country, please check with your local customs office for import terms in your country.
Please note that international orders may take 4-6 weeks to arrive.
