Is drpen-usa.com a genuine Dr. Pen USA retailer?

We are authorized to be called "Official Dr. Pen™ USA Retailer" what guarantees all products purchased at drpen-usa.com are genuine and come with an exclusive Lifetime Warranty. We ship out orders the next business day (same day if purchased at AM hours) from our Phoenix, AZ warehouse and provide 30-day Money-Back return policy. 

Which Pen do you recommend for at-home treatment?

We recommend our latest and yet the most effective microneedling pen which is the Dr. Pen M8. Its needles are much thinner and sharper what effects in noticeably better results after each treatment. It comes with 10 pieces of 16 pin tips what makes it a perfect at-home use bundle. Microneedling with Dr. Pen™ is easy to perform even for the first-time-user and our friendly customer support is here all the time to assist you and answer all the questions.

What is the difference between versions of Cartridges?

For the Dr. Pen M8 we offer 3 types of cartridges: - 16 pin tips for face use- 36 pin tips for body, thicker skin areas & hair loss- Nano pin tips for nano needling Standard bundle comes with 10 pieces of 16 pin tips. To buy extra cartridges please click here.

How long will it take to receive my order?

We use USPS First Class service for shipping our orders which takes 1-3 business days to be delivered within the United States. We do our best to prepare your order as soon as possible so we ship out next business day (the same day if the order is placed at AM hours) from our Phoenix, AZ warehouse.We do not charge any fee for shipping  for any International Order.

Lifetime Warranty & Buyers Protection

We offer an exclusive Lifetime Warranty on all our devices with the replacement process as easy and simple as possible. Feel free to contact our friendly customer support team in case of any issues. Payment methods we offer on all orders are: Card payments, PayPal, Klarna & Afterpay - interest free buy-now-pay-later service.30-Day Money-Back return policy combined with secure payment methods and Lifetime Warranty stands for the best possible Buyers Protection.

Can't find what you're looking for?

Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).

Please email us at aleen@drpenusa.cn

Other inquiries? Let's chat.

Please email us at aleen@drpenusa.cn