Beauty Microneedling Return and Exchange Policy

 

Effective date: [specific date] in 2024

• Scope of Application

   

  This return and exchange policy applies to beauty microneedling products purchased from [name of sales channel].

• Return Policy

1. Return period:

   You have 30 calendar days from the date you receive the beauty microneedling product to apply for a return.

2. Return conditions:

   The product must be unused and remain in its original packaging, including all accessories and instructions.

   The product must not have any signs of damage, stains, or artificial destruction.

   Due to hygiene and safety reasons, opened or used beauty microneedling products are generally not accepted for return unless there is a quality problem.

3. Return process:

   If you need to return the product, please contact our customer service team first, inform them of your intention to return, and provide relevant information such as the order number.

   The customer service staff will provide you with the return address and return guidelines.

   Please package the product properly according to the guidelines and enclose a return note in the package, indicating the order number, return reason, etc.

   Send the package back to the specified address. It is recommended to use a trackable shipping method and keep the shipping tracking number for querying the logistics status.

4. Return review and refund:

   After we receive your return, we will inspect and review it within a certain number of working days.

   If the return meets the conditions, we will approve the return and process the refund for you.

   The refund will be automatically returned according to your original payment method within a certain number of working days after the return is approved. The refund amount will deduct any possible shipping costs (if applicable).

• Exchange Policy

1. Exchange period:

   You have 15 calendar days from the date you receive the beauty microneedling product to apply for an exchange if you find a quality problem.

2. Exchange conditions:

   The product must have a quality problem, such as damage or inability to work properly. The quality problem needs to be identified and confirmed by our professionals.

   The product packaging and accessories should be kept as complete as possible for the exchange process.

3. Exchange process:

   If you need an exchange, please contact our customer service team, explain the reason for the exchange, and provide the order number and a description and photos of the quality problem (if possible).

   The customer service staff will guide you through the exchange operation and provide you with the exchange address and guidelines.

   Please package the original product as required and send it back to the specified address. At the same same time, we may ask you for some necessary information to ensure a smooth exchange.

4. Exchange processing and shipping:

   After we receive the product you sent back, we will inspect and identify it as soon as possible.

   If the product is confirmed to have a quality problem, we will arrange an exchange for you and send out a new product within a certain number of working days.

   After the exchange product is sent out, we will notify you of the new shipping tracking number so that you can query the logistics status.

• Special Circumstances

1. If you enjoyed a promotional activity or discount when purchasing the beauty microneedling product, the refund amount after return or exchange will be calculated according to the actual payment amount and the corresponding promotional discount part may be deducted.
    For problems caused by force majeure factors (such as damage or loss during transportation), we will negotiate a solution with you according to the specific situation.

   Please carefully read this return and exchange policy before purchasing and using beauty microneedling products. If you have any questions or need further information, please feel free to contact our customer service team at any time drpenusa@outlook.com
   . We will serve you wholeheartedly to ensure your shopping experience is satisfactory.